Privacy Policy (PIPEDA)
Introduction
Verity Psychology (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal and health information. This policy explains how we collect, use, disclose, store, and protect your information in accordance with applicable Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act – PIPEDA – and substantially similar provincial laws in Alberta and British Columbia).
By accessing our website, submitting forms, phone calls, SMS messaging or engaging our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect the following types of personal information to provide you with therapeutic services:
Personal Identification Information: Name, date of birth, contact details, and emergency contact.
Health Information: Medical history, therapy notes, treatment plans, and progress reports.
Financial Information: Billing and payment details, insurance information as necessary.
Use of Information
We collect and use your information for the following purposes:
To respond to inquiries and manage communications
To assess your needs and provide clinical services
To process billing and payments
To schedule appointments and provide reminders
To manage and store your health records in our clinic management software (JaneApp)
To send newsletters, updates, and other information related to our practice (with your consent)
To comply with legal, professional, and regulatory obligations
To improve our services and communications
We limit our collection to what is reasonably necessary for these purposes.
Disclosure of Information
Your information will be used only for the purposes described above. We do not sell personal information to third parties.
We may share information with:
Service providers who assist with scheduling, records, communications, or clinic management (e.g., JaneApp)
Legal authorities if required by law
Other professionals with your consent
We will ensure that third parties with whom your personal information is shared maintain reasonable safeguards.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Third-party service providers we work with (such as JaneApp) have their own privacy policies in place to ensure your information is handled securely.
If your information is stored or processed outside Canada, it remains subject to applicable Canadian privacy laws.
Safeguards and Security
Verity Psychology uses JaneApp, a web-based system that securely stores and manages all client records and practices. Bank-level encryption is used to protect all stored and transmitted data hosted on Canadian servers (located near Montreal). All sensitive client information is protected and meets compliance with the Personal Information Protection Act (PIPA), which sets the rules for the collection, use and disclosure of personal information for private practitioners in Alberta. To mitigate disruption of access via the internet, your records may also be created, stored and/or backed up on an encrypted, password-protected computer and/or external hard-drive. A printed copy of your file may also be stored in a locked filing cabinet.
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. This includes secure server storage, access controls, and encryption where appropriate.
However, no system is 100% secure. If a security incident occurs, we will respond in accordance with legal requirements and notify you if your rights are affected.
Access and Correction
You have the right to:
Request access to your personal health information.
Request corrections or amendments to your health records.
Receive an accounting of disclosures of your personal health information.
To exercise these rights, please contact us directly using the information below.
Retention of Records
Your personal health information will be retained for the period required by law or professional standards. After this period, records are securely destroyed to protect your privacy.
Changes to This Policy
Verity Psychology reserves the right to update this Privacy Policy as necessary. Any significant changes will be communicated through our website or directly to you.
Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Verity Psychology
Phone: 780-232-1939
Email: admin@veritypsychology.com
Effective Date: September 1, 2025